1. Services and Results

We provide campaign setup, management, and marketing services as outlined in your MSQ. Results vary depending on client budget, market conditions, and platform performance. Apex Digital provides campaign setup and management but does not guarantee specific outcomes.

We will communicate progress regularly, share insights, and adjust strategies as needed to optimize your campaigns.

2. Payments

• All fees are as stated in your MSQ.
• Service fees are separate from platform ad spend (Meta, Google, TikTok, etc.).
• Payment terms are outlined in your MSQ. Please ensure timely payment to avoid delays in service.

3. Refunds & Flexibility

We understand that sometimes expectations may change or results may vary. Refunds and adjustments are handled with care and transparency.

• If you feel a service did not meet the agreed scope, contact us promptly.
• We commit to reviewing your concerns attentively and will provide a clear written explanation.
• We are willing to negotiate reasonable solutions, including service credits or partial refunds, depending on circumstances.
• Ad spend on external platforms is billed by the platforms and is generally non-refundable; our focus is on fees for our services.

4. Client Responsibilities

• Provide accurate information, assets, and timely approvals.
• Maintain access credentials and ensure ad accounts/funding are available.
• Follow applicable laws regarding consent for messages, emails, or campaigns.

5. Intellectual Property

Content created or provided by Apex Digital remains our property. You are granted a license to use deliverables for your business purposes only, as outlined in your MSQ.

6. Data Access & Privacy

We may access account data for support, troubleshooting, or optimization. Your leads and client data remain yours. We follow privacy laws and best practices to protect your information.

7. Limitation of Liability

All services are provided "as is." We are not liable for indirect or incidental damages. Our liability is limited to fees paid to us for the service in question, as outlined in your MSQ.

8. Communication & Support

We promise to be attentive and transparent. Regular updates, reporting, and open communication are part of our service. Questions about scope, results, or billing will be addressed promptly.

9. Your MSQ & Privacy Policy

Your signed MSQ & Privacy Policy outlines all deliverables, fees, timelines, and expectations. You can view or download the full document (including both your MSQ and our Privacy Policy) here: View PDF.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of Ontario, Canada. We prefer to resolve disputes through direct discussion or negotiation. If necessary, binding arbitration in Ontario will be used as a last resort.

For questions, contact us at [email protected]. These Terms are customer-friendly and reference your MSQ. Always review the signed MSQ for exact details.